Who we are
Pure Peptides operates this website and supplies laboratory research products and related accessories.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, place an order or contact us.
Information we collect
Depending on how you use the website, we may collect:
Your name.
Billing and delivery address.
Email address and telephone number.
Account login information.
Order and transaction information.
Products purchased and order history.
Messages or enquiries you send to us.
Technical information such as your IP address, browser type, device information and information about how you use the website.
We do not intentionally collect special-category personal data through the normal operation of our online store.
How we use your information
We may use personal information to:
Process and fulfil orders.
Arrange delivery of products.
Manage customer accounts.
Contact you regarding an order or enquiry.
Provide customer service.
Prevent fraud and maintain the security of our website.
Maintain business, tax and accounting records.
Improve the operation and performance of our website.
Comply with legal and regulatory obligations.
Our lawful bases for using personal information
Under UK data-protection law, we must have a lawful basis for using personal information.
Where information is required to process an order or provide a service requested by you, we generally process it because it is necessary to perform our contract with you.
We may process certain information where necessary to comply with legal obligations, including accounting, tax and record-keeping requirements.
We may also process information where necessary for our legitimate business interests, such as maintaining website security, preventing fraud, responding to enquiries and improving our services, provided those interests do not override your rights and freedoms.
Where consent is legally required, for example for certain forms of marketing or non-essential cookies, we will ask for consent.
Payments
Payment information is processed using the payment methods made available through our checkout.
Where Direct Bank Transfer is selected, we use the information necessary to identify and reconcile the payment with the relevant order.
We do not require customers to provide online banking passwords or security credentials to Pure Peptides.
Who we may share information with
We do not sell personal information.
Where necessary to operate our business and fulfil orders, information may be shared with trusted service providers, including:
Website hosting and ecommerce service providers.
Payment and banking providers.
Delivery and courier providers.
IT and website support providers.
Professional advisers such as accountants where necessary.
Government, regulatory or law-enforcement authorities where we are legally required to provide information.
Service providers are only given information reasonably necessary for the service they provide.
International transfers
Some website, hosting, payment or technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable UK data-protection law are in place.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and regulatory requirements.
Order, transaction and accounting records may be retained for the period required by applicable UK tax and accounting rules.
Customer enquiries and account information will be retained only for as long as reasonably necessary for customer service, administration, security or legal purposes.
Cookies and website technology
Our website may use cookies and similar technologies that are necessary for functions such as the shopping basket, checkout, account login, security and website operation.
Where non-essential cookies or similar technologies require consent under applicable law, they should only be used after the appropriate consent has been obtained.
Your rights
Depending on the circumstances, UK data-protection law may give you rights including:
The right to ask for access to personal information we hold about you.
The right to ask us to correct inaccurate information.
The right to ask us to erase personal information in certain circumstances.
The right to ask us to restrict the use of personal information in certain circumstances.
The right to object to certain processing.
The right to data portability in certain circumstances.
The right to withdraw consent where processing is based on consent.
Not every right applies in every situation.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Links to other websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites, and you should review their privacy information separately.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.
The latest version published on this website will apply.
Contacting us
If you have questions about this Privacy Policy, wish to exercise a data-protection right, or have concerns about how your personal information has been handled, please contact Pure Peptides using the business contact details provided on this website.
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information has been handled.
The ICO expects privacy information to be clear and accessible and to explain these core areas in plain language. (ICO)